Privacy Policy

1. Introduction

Soulution Insights LDA ("Penguins.travel," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using Penguins.travel, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email, phone number, company name)
• Complete your profile (professional credentials, areas of expertise, certifications)
• Upload booking information (confirmation numbers, property names, dates, guest details)
• Contact us for support (correspondence, feedback, inquiries)

2.2 Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks, navigation patterns)
• Cookies and tracking technologies (see our Cookie Policy)

2.3 Business Information

For hotel partners, we collect:

• Property details (name, location, amenities, policies)
• Offers and campaigns created on the platform
• Business metrics and performance data

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform and services
• Process booking confirmations and award reward points
• Facilitate connections between hotels and travel advisors
• Display performance metrics to relevant hotel partners
• Send you platform updates, offers, and communications
• Improve our services through analytics and research
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

4.1 With Hotel Partners

We share advisor booking performance data with relevant hotel partners. This includes booking counts, completion rates, and client satisfaction metrics. This transparency is a core feature of our platform that enables hotels to recognize and reward top-performing advisors.

4.2 With Travel Advisors

We share hotel offers, campaign details, and property information with registered travel advisors to facilitate bookings.

4.3 Service Providers

We may share information with third-party service providers who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer support.

4.4 Legal Requirements

We may disclose information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at team@penguins.travel.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We take appropriate safeguards to ensure your information receives adequate protection.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: