Everything you send a client,
under your own name — and a record the hotels confirm
Build a proposal your client opens in their browser and picks an option from. Send it under your branding, from a page of your own. Then record the booking, and the hotel confirms it against its own system — so what you have sold stops being a claim in an inbox and becomes something they hold too.
It costs an advisor nothing. Hotels pay to be here, and you are the reason they want to be.
A place where what you have already sold is written down
Everything else on this page follows from that one thing.
What is hard today
You placed fifteen clients at a property over three years. To that hotel you are an email address. The trip invitations go to whoever happens to be in front of them, the answer to your question takes a day and a half, and the next time you write you start from nothing again.
What Penguins is
A shared workspace with the hotels. You book exactly as you do now. Afterwards you record the booking, and the hotel confirms it against its own system — so the fifteen stops being a thing you assert and becomes a thing they know.
How it runs
Six things you can do here
Each of them is a screen that exists. Each card also says where it stops, because you have read enough platform pages that did not.
Find the property, not just the price
Over four hundred luxury properties with the material the hotel wrote itself — rooms and how they actually differ, what is included, the experiences on site, the photography. Search by destination, keep the ones you sell in your own saved lists.
- ✓The hotel’s own description, not a scraped listing
- ✓Rooms, inclusions and experiences in one record
- ✓Offers the hotel has sent you, on the property they belong to
- ✓Saved lists, so the properties you sell are one click away
Get the answer while the client is still on the phone
Skipper answers property questions from the hotel’s own material and shows you where each answer came from. It sits on the hotel screens, the offers, the proposal builder and your rewards — so the question gets answered where you are already working.
- ✓Answers built only from what the hotel has published
- ✓Every answer carries its source, so you can quote it
- ✓On the hotels, the offers, the proposal builder and rewards
- ✓Available whenever you are working, which is the point
Send a proposal your client opens and picks from
Build several options side by side — each with its own narrative, why it fits this client, highlights, what is included, photographs, and any offer or reward you have attached. Your client opens the same page in their browser, compares the options, and clicks the one they want.
- ✓Options are real records, not one itinerary with variants
- ✓Your branding on the page the client opens
- ✓The client picks an option and can leave you a note on it
- ✓Drafts, sent, and a Won tab for the ones that closed
- ✓Skipper will polish the writing across every option at once
Put a hotel’s reward inside the option you are pitching
Claim a reward from a hotel’s own catalogue, then attach it to a specific option in a specific proposal, so the client sees it as part of that offer. If they choose a different option, detach it — the claim comes back to you intact.
- ✓Claim from the hotel’s catalogue, not a platform-wide pool
- ✓Attach a claimed reward to one option of one proposal
- ✓Detach it if the client goes another way; the claim survives
- ✓Your wallet, your active claims and your points history in one place
Have the hotel confirm what you sold
Record the booking you just made and the hotel checks it against its own system. Once confirmed it is not your claim any more — it is the hotel’s record, and it is what their reward programme pays against.
- ✓Add one booking in a few steps, or a season of them from a spreadsheet
- ✓The hotel confirms or declines against its own system
- ✓A declined booking says why, rather than vanishing
- ✓Confirmed bookings are what the hotel’s rewards pay on
Ask the hotel for what this client actually needs
Once a booking exists, raise a request against it — a room on a quiet side, a wellness booking, a transfer, a billing arrangement, an anniversary the hotel should know about — and follow it as a thread rather than a lost email.
- ✓Raised against a real booking, so the hotel has the context
- ✓Categories from rooms and amenities to transport, spa and billing
- ✓Attach photographs and the detail in your own words
- ✓Threaded comments, and a status you can actually see
Two pages that belong to you, and open without a login
Most of what a platform gives you is only visible inside the platform. These two are not: anyone you send them to just opens them.
Your own page
A page at your own address that you can put in an email signature, an Instagram bio or a WhatsApp message. It carries:
- ✓Your name, your agency and where you work from
- ✓The credentials you have told us about — yours, stated by you
- ✓A short piece about how you work, in your words
- ✓The offers you have actually shared, not a generic catalogue
The proposal your client opens
Not a PDF. A page, on their phone, with your options side by side — narrative, why each one fits them, highlights, what is included, the photographs, and any offer you attached.
- ✓They click the option they want, and you know which one
- ✓They can leave you a note on the option itself
- ✓You can see that it was opened
- ✓Your branding on it, start to finish
The rewards belong to the hotel that offers them
There is no Penguins tier, no platform ranking, and no badge we award you. A hotel recognises an advisor, or it does not — we are not going to stand in the middle of that and grade you.
The hotel sets the terms
What earns points, how many, and what those points buy. It is their programme, funded by them, aimed at the advisors they want more of. Two hotels will not offer you the same thing, and they are not meant to.
Points come from confirmed bookings
You record the booking, the hotel checks it against its own system and confirms it. Nothing accrues on a submission alone — which is also why the hotel is willing to put something real behind it.
A claimed reward goes inside the option you are pitching
Claim it, then attach it to one specific option of one specific proposal — so the client sees it as part of that idea rather than as a coupon. If they choose a different option, detach it and the claim comes back to you intact.
Your wallet, your claims and your history in one place
What you hold, what is currently attached to a live proposal, and how every point was earned. A reward you cannot rely on is not worth planning a trip around.
The catalogue is the hotel’s own
Nights, upgrades, experiences on the property, an invitation to come and see it. Whatever that hotel decided is worth giving to an advisor who sells it.
Why we are not quoting you a number
You will have seen a page like this promise a margin uplift of some percentage. We are not going to, because the figure would be ours and the money is the hotel’s. What a booking earns you at a given property is set by that property, and you can read it on the programme before you sell anything.
The honest version: rewards are worth what the hotel funded them with, and the way to find out is to look at the hotel.
How you get in
By invitation. That is not a velvet rope — it is what makes a hotel willing to put real offers and real rewards in front of the people who are here.
A hotel invites you, or we do
The invitation comes from a named property with a line in their own words about why they want to work with you. There is no form to fill in and no queue to join — someone chose you.
You find a profile of your agency already built
Not a blank sign-up. We had already researched your agency: where you are, the destinations you place, who you sell to, what your clients have said. It assembles in front of you, section by section, and only from what we actually found.
You correct it and it becomes yours
Fix what we got wrong, fill what we missed. Anything you correct is marked as coming from you and from then on outranks whatever we had collected — we do not quietly overwrite you later. From there the hotels are open, Skipper answers, and your own public page exists.
What we hold about you, and where it came from
The directory holds over eight hundred advisor records we researched ourselves — the agency, its city, the destinations it places, the clientele it serves, what clients have written about it publicly. We do not grade any of it, we do not import anyone else’s ranking of you, and we do not show a credential we have not been shown.
If some of it is wrong, that is expected — the first thing you do is correct it. If you sell luxury and you are not in the directory yet, write to us and we will look you up.
Frequently asked questions
Put what you have already sold on the record
You are not starting from zero. You have years of bookings behind you that no hotel can see. This is where they start being visible to the properties you sell.
For the client in front of you
The property described by the property, an answer at the hour they asked, and several options they can actually compare, sent under your name.
For the hotel you keep selling
A record of what you placed that they confirmed themselves — which is what you have never had when you asked them for something back.
For you
Rewards funded by the hotels that want more of your business, on their terms, readable before you sell. Nothing to pay, ever.
“We spent years seeing hotels and advisors work together without proper visibility. Our goal is to create the data infrastructure that makes every partnership measurable and mutually beneficial.”
Gaurav Mehta
Co-founder, Penguins.travel